From the initial phone call to the technician and beyond...top notch service from everyone we encountered. Will highly recommend and continue to use MLD!
Our 18 year old two story house has one unit for each level. The upstairs unit was not cooling so we called MLD on the strong recommendation of the previous owner of our house. After discovering our problem was deterioration due to the age of the unit we decided to replace both originally installed units with new 5 stage Infinity units by Carrier. The units were available and were scheduled for installation 3 days after the initial service call. The crew arrived about 8am and the new units were quietly running at 4pm the same day! We were briefed on the new thermostat operation the next business day, received our warranty information and necessary paper work and are enjoying a new feel in our house with lower humidity levels produced by this type system. Everyone from MLD is courteous, prompt, communicative, efficient and professional. When the Texas heat becomes intense and any trouble comes from your air conditioning equipment you would be wise to call MLD!
When an air conditioner goes out in a Texas summer you are in trouble. We are landlords and these tenants have a small baby and the baby wasn't feeling good which made it worse. I called and talked to Dallas and explained the situation - they were out there the next day. Now I know that can't happen every time but they did exactly what they said they would do. They called when they said they would - they showed up on time - the tenant said they were so polite and concerned - and fixed it. You couldn't ask for more than that. Our experience - and with rentals we deal with a lot of services - these people are top on our list. We are actually surprised - sad to say - when a service provider - actually does what he commits to without several calls.. These people get an A+ from us!
MLD HVAC has been outstanding over the 5-years of our relationship. From our first experience on a warm August night when one of our units was 'on-the-fritz' to helping us make an informed decision when upgrading the original systems, Mike Dodge/team have been true professionals. Keeping service appointments, coming with all the required elements to complete the service, and communicating all along the way. Mike is a truly 'Trusted Professional' we would recommend to any-and-all. He knows his business and the products!
We called on MLD HVAC a couple of years ago when my mother’s home a/c unit quit working. Mike came out on a weekend with no extra charge to check out the system. He talked us through various options to repair or replace parts with no sales pressure, just recommendations. We ultimately decided to have him replace her 15 year old unit as he offered a very fair price. Mike and his team were outstanding to deal with and I would highly recommend him to my friends and neighbors. They are a great small local business that really treated us right!
Excellent customer service! First became aware of MLD several years ago, when looking for A/C service late on a Friday night. The owner of the company came to fill our A/C units with Freon at midnight! I have used MLD since then. All techs have great attitudes and explain everything extremely well. So happy to have a reputable company so willing to be of service. Thanks!
Every I worked with at MLD was super friendly and helpful. Great customer service.
Really happy with the service we received and how simple the whole process was. Would recommend MLD to anybody!
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