When an air conditioner goes out in a Texas summer you are in trouble. We are landlords and these tenants have a small baby and the baby wasn’t feeling good which made it worse. I called and talked to Dallas and explained the situation – they were out there the next day. Now I know that can’t happen every time but they did exactly what they said they would do. They called when they said they would – they showed up on time – the tenant said they were so polite and concerned – and fixed it. You couldn’t ask for more than that. Our experience – and with rentals we deal with a lot of services – these people are top on our list. We are actually surprised – sad to say – when a service provider – actually does what he commits to without several calls.. These people get an A+ from us! – Jan M.